Shipping Details
Need to return or exchange something?
No problem. We will accept returns/exchanges on all items, in their original condition, within 30 days of the date on the invoice. All products must be unworn and unwashed, with a copy of the invoice/gift receipt, and reason for return included.
Send us an email at retail@sweetwaterbrew.com with a description of your issue and what you would like in return (i.e. different size, refund, different item).
Exchanges can only occur if the replacement item is of equal or lesser value than the original item.
Gift cards cannot be returned or exchanged.
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First Class Free:
This option will only be available if your order weighs between 0.01-0.09 pounds. These orders are shipped via USPS in a regularly stamped envelope. There is no tracking provided with these orders.
First Class Package:
Orders that qualify for this shipping option will weigh between 0.1-0.9 pounds. Tracking will be provided with this shipping option through a confirmation email about fulfillment and shipping. Unfortunately, we cannot do priority or overnight shipping, at this time.
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UPS Ground: UPS will not deliver to PO Boxes, please make sure to use a physical street address.
This option is for orders that weighs 1.0 pound or greater. Tracking will be provided with this shipping option through a confirmation email about fulfillment and shipping. Shipping costs are calculated by UPS using dimensional weight and shipping location, not product weight. There are times when everything ordered cannot fit into a single box. When that occurs, your estimated shipping cost will go up because it essentially becomes two shipments. This will be reflected at checkout within the shipping cost. We apologize, but we cannot provide Express shipping (Overnight, 2-Day, etc.), at this time. Most packages will arrive in 2-5 days after fulfillment.